We have compiled the answers to our most frequently asked questions (FAQ) in this section. If you do not find the answers to your questions, please don't hesitate to contact us for further assistance.

How will the charge appear on my credit card statement or PayPal account?

For your privacy, the charge on your credit card statement or PayPal account will appear as: Dotcopia

Is your shipping discreet?

Absolutely! We value your privacy, and ship all orders in plain boxes without any visible indication of the interior contents on the package. Read more...

Do you ship to US military (APO/FPO) addresses?

Yes, we can ship your order to an APO or FPO address. Currently, only Expedited Shipping is available for delivery to US military destinations. One-Day and Two-Day Shippng options are not available.

When shipping to a US military destination, please allow sufficient time for delivery, as the package will ultimately be transfered over to the military postal system for final delivery. Estimated delivery times are not available for APO/FPO addresses as the military postal systems sets their own delivery schedule. Although packages are normally delivered within a few days, delivery can take upwards of a month depending on the final destination and regional conditions.

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Do you provide tracking for shipments?

All domestic shipments shipped through One-Day or Two-Day Shipping are provided with a tracking number. All domestic shipments shipped through Expedited Shipping are provided with either a tracking number or a delivery confirmation number, with the exception of shipments sent to APO/FPO miliary destinations which cannot be tracked.

International shipments sent through FedEx Int'l Priority are also provided with a tracking number. All other international shipments do not have any tracking service available and will not be provided with a tracking number.

When your package is released for shipment, a shipment confirmation e-mail will be sent to you. If a tracking or delivery confirmation number is available, it will be included in the e-mail. You can also view your order status and track the delivery status, when available, by visiting My Account and clicking on the Order History link under the Account Options menu to find the relevant order to track. Tracking information is normally updated daily, but please allow for some delays as we obtain this information from third party sources which may experience occasional delays in updating their own systems with timely tracking and delivery confirmation information.

A tracking number provides detailed information on the current location of your package. Your package is generally scanned multiple times as it travels to your shipping area. This allows you to obtained detail information on the location and status of your package during the entire delivery period.

Unlike a tracking number, a delivery confirmation number will only provide delivery confirmation data. Your package will normally be scanned once at the point of shipment and once at the point of delivery. You will not be able to obtain detailed information on the package while it travels to your shipping area. During high volume periods, your package may not be scanned until the final delivery point.

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Are shipments insured against loss or damage?

For domestic orders, you can elect to purchase insurance for your shipment during the checkout process. For international orders, packages sent through FedEx Int'l Priority are insured against loss or damage. All other international shipping methods are not insured. If you have concerns about potential loss or damage of your shipment, or live in an area where such occurances have occured, we highly recommend that you purchase insurance (domestic shipping) or select an insured shipping method such as FedEx Int'l Priority (international shipping).

In order for us to replace an undelivered or damaged shipment sent through an insured shipping method, a non-delivery must be reported to us within 15 days of shipment, and a damaged package must be returned back to us. To track lost shipments, we will actively work with you and our freight carriers to investigate the claim. Since most packages are sent with a tracking number, we are often able to locate most non-received shipments.

I received my movie, but the disc is scratched. Can I send it back for a replacement?

During transit, a disc may become dislodged from the spindle of its case. When a disc is dislodged from the spindle, the surface of the disc may develop scratch marks as it moves about freely within the case. Light surface scratches typically will not affect the playback of the disc. If your disc becomes heavily scratched during transit and it is causing playback issues on your DVD player, you may return the disc back to us and will we repair the disc for you. If the disc cannot be repaired, we will send you a replacement disc of the same title.

What is a "billing" phone number?

Your "billing" phone number is the telephone number that you provided to your card issuer as your contact number. This is normally your home or business telephone number that you provided to the card issuer when you applied for the card. It is NOT the telephone number for the card issuer's customer service department found on the back of your card.

As an additional security measure, we verify your billing phone number with your card issuer when we process your order. The processing of your order may be delayed if the billing phone number you provide does not match with the information on file with your card issuer.

What is a "shipping" phone number?

The "shipping" phone number is the telephone number you would like us or our freight carriers to call in case there is a problem with your shipment during transit. If a valid phone number is not provided, we will not be able to contact you in the event of any shipping issues, which may cause delays in the delivery of your order.

Why do you require both a shipping and billing phone number?

We request a shipping phone number in case there is any problem with your shipment during transit. It will not be used unless absolutely necessary to ensure delivery of your order.

We use the billing phone number to validate new or suspicious accounts. When ordering by credit or debit card, the billing phone number you provide is compared against the phone number that is on file with the bank or lender that issued the card. It is important that you provide the correct phone number for verification purposes. We are unable to complete the transaction on your order if an incorrect phone number is provided.

Please rest assured that all information provided is used for verification purposes only.

Will you sell my e-mail, address, or phone number to any third parties?

Absolutely not! We are not in the business of selling our customer's personal information. We value your privacy and will not sell any of your personal information to third parties. All information is used only for processing the orders that you place with us. Please read our Privacy Policy for further information.

Why have I not received any e-mails confirming my order?

If you are not receiving order confirmation e-mails from us, please visit My Account to make sure that the e-mail address you provided is correct. If the address is correct, the next step would be to check if the e-mail program you use or your hosted e-mail account is incorrectly filtering out our e-mail as spam and automatically placing them in your junk mail folder. If this is the case, you will need to setup your filtering program to stop filtering our e-mails as spam.

Why do you charge a restocking fee on returned products?

We accept returns of brand new, unopened products; however, we do charge a restocking fee for all returns. We charge a restocking fee to cover the fixed merchant processing and shipping fees that are incured for every order we ship, even it is later returned back to us for a refund.

I'm having playback problems with my DVD. What should I do?

The first thing to do is to check if the problem is due to a compatibility issue. While most DVD players sold today are "mostly" compliant with the DVD standard, many older models and some newer models still do not support the full standard. As a result, you may occasionally encounter a DVD where you experience playback problems because your DVD player does not support a feature used by the DVD.

If your DVD disc freezes on certain chapters or is exhibiting playback issues, you should try to play the disc on a different DVD player model or DVD-ROM player on your computer to make sure that the playback problem is not due to compatibility issues with your specific DVD player.

If you are still experiencing the same playback issues on a different DVD player, then you can return the DVD back to us. Once we receive the DVD, we will test the disc for any manufacturer defect. If we are able to reproduce the problem, we will replace your DVD with another disc of the same title.

If we are unable to reproduce the problem and cannot determine that the playback issue is due to a manufacturer defect, we will return the same disc back to you. We are unable to handle exchanges for incompatibility issues. A replacement disc will most likely not address the playback issue you are experiencing. The issue can only be addressed by updating or replacing your DVD player with one that is fully compliant with the standard.

To date, most returns that we have received have actually ended up being due to a compatibility issue and not because of a manufacturer defect. Prior to returning a disc because it is not playing properly on your DVD player, we highly recommend that you obtain or borrow a different DVD player and try to see if your playback problem can be reproduced. This will save on the expense and trouble of sending discs back and forth.

To return a defective disc for a replacement, please read our Return Policy for further information.

If you have questions, please contact us for further assistance.